Shipping & Delivery

What is the cost of postage and packing and is there a free postage option?

We offer free delivery in the UK on orders over £75 and we aim for same-day dispatch on all orders placed before 1pm.

Shipping rate costs for orders below this are based on weight, with the option of Next Day Courier service, Royal Mail second class for orders up to 2kg (starting from just £2.76) and first class (starting from £3.46), for orders up to 3kg. Royal Mail Signed For Delivery is also now available.
(Any order weighing over 3kg will be sent on a next day courier service and charged accordingly).

All krauts and dessert pots are automatically sent on a next day courier service, dispatched Monday – Thursday only*. (£7.30).
*If your order is placed on a Friday and you have requested Next Day Delivery, your order will be dispatched after the weekend on Monday – unfortunately, the couriers don’t deliver on Saturdays.

UK Shipping Costs

 Weight:  Royal Mail 1st Class  (SIGNED)  Royal Mail 2nd Class  (SIGNED)
Up   to    1kg               £3.46                 £4.78                £2.76                £4.08
1   –  1.25kg               £4.30                 £5.62                £3.54                £4.89
1.25 – 1.5kg               £4.60                 £5.92                £3.80                £5.11
1.5 – 1.75kg               £5.09                 £6.47                £4.19                £5.51
1.75   –  2kg               £5.57                 £6.89                £4.58                £5.89
2   –  2.25kg               £6.98                 £8.29                  n/a                   n/a
2.25 – 2.5kg               £7.34                 £8.65                  n/a                   n/a
2.5 – 2.75kg               £7.68                 £9.00                  n/a                   n/a 
2.75   –  3kg               £8.04                 £9.36                  n/a                   n/a
 *After dispatch, Royal Mail UK guidelines advise to allow 1-2 working days for 1st class and 2-3 working days for second class mail. All orders weighing over 3kg will automatically be sent via a next day courier service and charged accordingly. Desserts and Sauerkrauts are dispatched via next day courier service as standard. Thank you.*

What about the delivery costs for overseas? 

For shipping costs outside of the UK, place the items you require in your basket then input your delivery address details at the checkout. The exact shipping amount will be displayed before you confirm the order. There is a cut off of 2kg for shipments outside of the UK, sent via Royal Mail International Signed For. Orders heavier than this will be shipped via Interlink Courier Dispatch for a flat cost of £27.00 to most places in the world* This is the best way we have found at keeping costs as low as possible. We do offer competitive shipping costs for our international customers and so we’ll hope to be receiving your order soon!

*Please note that customers placing orders destined for countries outside of the UK may have to be contacted for further shipping costs, if the final shipping charge via Interlink equates to more than £27.00. We will be in touch via email as soon as possible, if this is the case. Many thanks.

 How will my order be dispatched and how long will it take to arrive?

We currently send all orders weighing over 3kg via a Next Day courier service as it’s now cheaper than using Royal Mail. Anything below this amount is sent via Royal Mail, First or Second Class post – you get to choose your preferred service at the checkout. Royal Mail guidelines for arrival times are around 1-2 working days for 1st class and 2-3 working days for 2nd class.
Alternatively, you also have the choice of paying for a Next Day Courier Delivery Service if this is what you would prefer. All orders with Next Day Courier service are dispatched Monday – Thursday only, as the courier company do not offer weekend deliveries. Also, any orders placed after the 1pm cut off, will be dispatched the next working day. For this reason we advise you to supply us with a delivery address where a signature can be obtained upon delivery, wherever possible. Please note that we can leave instructions for your order to be left in a chosen place of your liking but we cannot guarantee that the postman will do this.

Thank you.

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